API Web Service

Having a problem with the web service when trying to create a contact in RM. The problem is killing the web service. We can create customers and shipto's but not RM Contacts. We can also take the same xml and drop it in the in directory with SMU954 running and it seems to work fine. Anyone else run across this and hopefully knows the fix? ? ? Some good troubleshooting tips would also help if anyone has any.

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Legacy Contributor

Joe,

Contact F/M is likely not "background" friendly. I don't know the differences between an xml file and a web request. It's strange that it works in one and not the other. I wonder if line 22087 in RMF910 could be causing problems. Try adding the not(%_run_bg) condition to it. You might also try building an API around RMF911 instead of RMF910.

hpocius

Have you looked here -
.../pvx_webserver/lib/_web
# ls -l *log
-rw-rw-rw- 1 root sys 666 Sep 21 06:59 runbg_error.log
-rwxrwxrwx 1 root sys 3010 Dec 22 09:16 weberr.log
-rw-rw-rw- 1 root sys 13300 Jul 30 2010 weberr2.log
-rwxrwxrwx 1 root sys 16896 Jan 13 2010 webserv.log

hpocius

Have you turned on logging in the webserver UI?
I point mine to
/tmp/website/access.log
/tmp/website/request.log
/tmp/website/error.log

Lawson User Experience v10.1.pdf

hpocius

One more thought for you, I had an issue in PVX 8.30 where PVX sent me an _error_handler.config and _error_handler.pvx
I added line 125 to *web/start_up and *web/START_UP
0125 ERROR_HANDLER "/facts77/pvx_webserver/_error_handler.pvx" (location of files)
I placed the .config and .pvx in the base of my pvx folder.
On a Windows machine the log will be generated under the user’s temp directory and on a UNIX/Linux machine it will be generated under /tmp with a name containing the error handler plus program plus the error number and date and UID.
My issue turned out to be a bad *web/webserv file for SCO UNIX.
The _error_handler files are available in the PVX version 9.10.

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