Faxing from FACTS

jeff-christie

Have a customer who is unhappy with the vsifax faxing product. He's experiencing an unacceptable (to him) failure rate when sending out faxes. Mostly through Document Delivery. We're working with Esker on this, but he's also questioning me on any alternatives to vsifax. I've never worked with anything other than vsifax, but I thought I'd throw out a question if anybody has done or seen any other faxing product or actually used one with FACTS.

hpocius

Haven't used anything except Vsifax -
Here's some things to consider
There are so many reasons why a fax transmission could fail:
- call failure during call setup (e.g. wrong number, wrong service, answering fax answers too late ...)
- failure during negotiation (e.g non standard-compliant implementation, too long delay ...)
- failure during transmission (e.g caused by noise or other
disturbances ...)
- failure after transmission of several pages (e.g. buffer overflow ,
paper out ...)
Expect dropped call rates from 2-5%.
There are too many variables, over which you have no control.
Make sure that email notification is setup to always email the user on failed transmissions.
Send a report (daily or weekly) such as # vfxolog | grep MAX >/tmp/junk.vsifax; mail -s " Vsifax Failed Report" user@domain.com