Cloud Services

dechevar

We are looking at moving to Cloud Services for our Infor 10 upgrade. Recently, we have heard from people that there have been consistent challenges with cloud support that have raised red flags for me. Some of these issues have been unscheduled downtimes, 6 hour downtimes for weekly support, EDI restarts not being done when systems are brought back up, lack of server monitoring to proactively tell customers there is a problem, etc.

For those of you in a hosted environment, are you seeing these or other issues and do you feel the shift from on premise to the cloud was the right choice?

Thanks,

 

Dan

unknown

Hey Dan,



We experienced a lot of those exact problems. Constant downtime issues and many of our auto jobs would go into "needs recovery" status.



What we figured out is that our servers were hosted in a buggy environment on the cloud and our RAM was to low for our 3 primary servers. We finally got Infor to move our servers to a high performance environment, updated the ram for all 3 servers to 32 gigs and doubled the processing power for each one. Since then, we have not had a single downtime issue. That is going on about 6 weeks now.



If you do decide to go the cloud hosted route, I would work with your system admins and Infor on reviewing your RAM allocated for your primary servers (datebase server, LSF server and one more, sorry can't remember the last one) and check the processing power. May be beneficial to inquire with Infor which environment they would put your system in and make sure it's the higher performance one.



Hope this helps.

John

0712131256598360.doc