Opera.exe has stopped working

Hi,

Users are reporting that they are receiving intermittent errors when accessing CRM/SPM in Opera 3.

Previously the resolve was to access Data Execution Prevention and turn on DEP for all Programs and services except those you select - (at this point you add the Opera.exe and SPM.exe).

This doesn't seem to resolve the issue even if I set it to 'Turn on DEP for essential Windows programs and services only'.

The only common factor that these users have is that their client machines were recently upgraded to Windows 10 1703 - (creators build) update.

Has anyone else experienced this? Any feedback would be gratefully received.

Regards

Dave

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Comments

unknown

Hi, what are the error's they receive as that will give us some clue.

When you installed the Opera client on the PC did you do it as Administrator?

We find UAC (user account control) causes endless issues unless it is set to never.

Regards,

Sandip

OlapUsefulFunctions.zip

alan-bourke

I've just tested it in a VM with that build of Windows 10 and it's crashing for me - will investigate. We don't have many SPM/HelpDesk customers so not seen it in the wild.

unknown

Hi - the message is Opera.exe has stopped working. No error logs are generated by Pegasus. The Opera clients have been installed correctly and the user has local admin rights.

unknown

Thank you

unknown

This may resolve the issue after further investigations:

There seems to be a problem with Office 2016. This issue can be replicated using Office 2016 build (16.0.7426.1015) and does not occur using Office 2016 build (16.0.6001.1078). This looks to be an issue with a particular build of Outlook 2016.

unknown

Hi Dave,

Creators update is not officially supported by Pegasus. I asked Pegasus about this at the end of June and they don't have a timeframe of when it will be!

Although having seen your last reply, looks like an Office build issue.

Thanks,

Bhav

alan-bourke

It looks like maybe related to trying to use the MAPI32 subsystem.

alan-bourke

Can you try this (has resolved it for me on Win 10 VM running Creator's Update)

You need to disable DEP completely - I had it set to 'Turn On DEP For Essential Windows Programs And Services Only' but OPERA.EXE was still crashing when going into SPM. After doing the step below it's working.

Run CMD.EXE as administrator and enter:

bcdedit.exe /set {current} nx AlwaysOff

Then reboot.

unknown

Have made the changes and fingers crossed will resolve. I will let you know and thank you very much for the reply. Much appreciated!

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