To Modify the subject line in Error emails (system generated ones) from Ion desk.

I am using email templates to customize the email alerts, but I am not able to customize the order detail within the email where the placeholder for <_ITEM_DETAILS_HTML_> is located in the email template.
Anybody knows how to change the format of this section using monitors.
Thanks,
Jyoti

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Legacy Contributor

Hey Jyoti,

Chapter 11 of the Infor ION Desk User Guide has a section ("Configurations for ION Pulse" - page 326 of the latest guide). For workflow notifications and alerts, you're able to pass workflow parameter names and customize format output.

Monitors continue to backfill content into placeholder values like <_ITEM_DETAILS_HTML_>.

Can you describe what you're trying to customize?

Thanks

Legacy Contributor

Thanks for your response.

We upgraded recently to Infor OS and starting to use the ION desk monitors to send alerts. I have already looked at the Chapter 11 of the guide.

I am working on sending email alert to the customer for a specific customer type when the order is placed in Sxe. I have created a monitor and added the condition for that customer type. I get the email alert but the email format is not correct.

I am trying to customize the email template for this monitor and I am not able to figure out <_ITEM_DETAILS_HTML_> (The pulse item details) area where I see the order detail in the email. I have used DisplayTreesAsTable=True property in .properties file. This is displaying my order lines detail in table format, but I see Document as my first column and I want to take that out from this section of the email. Also I see Alert Timestamp in UTC, is there any way to take that out from the email?

In monitor attributes I do not have document but it is still showing in the email.

I have attached the screenshot of the email I am getting when order is placed.

I hope you can help on this issue.

Jyoti

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