How do you do group rebates in HMS?

kzurawski

What is your process for rebates?

Do you use a package structure?

D you calculate rebates using non‑room revenue items?

Is the revenue adjusted daily throughout the group’s stay, or only at the end once the group has checked out?

Looking for an open discussion to come up with a good solution!

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Comments

Bryan Boicey

Great questions and thank you for contributing to the community and sparking this discussion! These are exactly the kinds of topics where hearing different approaches can really help everyone refine their processes.

What kind of rebate are you using? A group rebate given to the group organizer when the group reaches a certain level or production that would not be seen or known to the group delegates or a rebate that is like a discount or promotion where it is known to the guest and expected to be seen on their folio?

Depending on the scenario a package may work and the calculation can be done daily. I imagine the goal is to avoid manual postings by the team.

Looking forward to hearing how others handle this — thanks again for helping drive an open and valuable conversation within the community.

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