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About

Service Industries Connect 2026
General
Finance
HCM: HR, Payroll and Talent
HCM: Workforce Management
Infor OS Technology
Landmark Technology
Operations and Regulations - IPS Suite
Supply Chain
V10
Public Sector Industry Breakout: Moving Forward in Today’s World with City of Waterbury, City of Greensboro and City of Orlando
Infor Cloud Services—Observability & Monitoring
Enhancing Invoice Processing: Messages, Reconciliation & Automation
Insights from Cooper University on Customizing Infor Document Management Templates
Cooper University's Approach to Bridging Finance and Operations with Streamlined Capital Project Reconciliation
Reconciliation Made Simple: Streamlining Cash and Account Reconciliation with Reconciliation Management
Best Practices for unraveling Received Not Invoiced, Invoice Not Received and Matched Not Received reconciliation processes
From S3 to Infor GHR Payroll: A Practical Migration Playbook (Lessons Learned + Compliance Bonus)
From Potential to Performance: The New Science of Talent Decision‑Making
Leveling Up Your Workforce: Modern Learning in HR Talent
Employee Empowerment through Unified Self-Service Experience
LAB - Show Me the Merit: A Hands-On Lab for Pay for Performance
Time Capture Flexibility in WFM
WFM Extensibility Framework (LAB)
Explore WFM Basics and Advanced Reporting (LAB)
Forecasting Forward
Customer Success Story: UMMS
Data Fabric - Latest Features and Future Roadmap
Everything AI
Why We Chose Velocity Suite - Customer Presentation
Where Do I Go from Here?
Tech Vision - Moving into the Future
Using the NEW Infor Spreadsheet Designer (ISD) tool (LAB)
Understanding WebApp and Menu controls via UI Access Control option (LAB)
Maintaining your organization's Landmark Pattern Language Repository after an Infor release (LAB)
Landmark Technology - Roadmap
Landmark reporting and analytics—What's new and on the roadmap?
Deep Dive into AI
Stop Reconciling. Start Running: Connecting ERP Financials to Permitting, Assets, and Utility Billing
Make your system work for you: Creating Workspaces in O&R - Lab Experience
From Configuration Debt to Citizen Confidence
Cloud Readiness for O&R Without the Big-Bang Hangover
Lab - Sourcing Event Creation Process
Lab - Modifying a Document Template in IDM
Lab - Purchasing & Matching Deep Dive: Hands-On Issue Resolution for Quantity and Cost Variances
Lab - Item Lifecycle Deep Dive: Understanding Item Trials and the Replacement Process
UDI Unlocked
Did you know? A deep dive into the benefits and features of Cash Management
Payroll and Benefits: Managing changes of Secure Act, One Big Beautiful Bill, and more
Lawson v10 Technology Products: What’s New and What’s Next
Financial and Supply Chain Prep and Best Practices to be Cloud Ready
Data Migration Factory, What's new and how to leverage its capabilities!

From Configuration Debt to Citizen Confidence

A combined story of standardizing O&R while improving portal experience, contact quality, and user trust

Configuration Debt to Citizen Confidence.pdf

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