Many organizations have a strong ERP foundation, but still struggle with the real-world systems where revenue is created, work is performed, and service happens: permitting/licensing, code enforcement, assets/work management, and utility billing. This session shows how public sector teams can connect operational execution to financial outcomes by aligning customer records, standardizing data contracts, reducing reconciliation, and defining governance that keeps the enterprise model clean over time. We will walk through common failure patterns (duplicate customers, inconsistent fee logic, disconnected work order costs, report sprawl) and a practical roadmap that improves accuracy and transparency without requiring a rip-and-replace.